Ask the experts: what in-depth questions do you have about triggers?

4 Comments

  • Mandy Labriola
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    Hello there, I would like to know if there is a way to create a trigger that will allow notification via email with a high priority.  I would like it to only send high priority if the ticket is high priority (which is determined by a custom field we have created using a numbered system i.e. high priority is a 1 or 2.)  Can this be done?

    1
  • Brett - Community Manager
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    Hey Mandy,

    Great question! 

    What sort of custom field are you using? If you're using a custom drop-down field, you can set up your trigger similar to the following:

    Hope this helps!

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  • Johnny Chang
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    Hi NIcole,

    How can I get access to Trigger Recipe Megathread?  I got this error message:

    You're not authorized to access this page

     

    Thanks,

    Johnny

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  • Nicole - Community Manager
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    Hey Johnny - 

    Sorry about that! Should be accessible now. 

    We're also running an AMA on Triggers next Tuesday, 7/23, so if you have questions you can post them there as well - our guest experts will answer questions posted in advance first. 

    0

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