Ask the experts: what in-depth questions do you have about triggers?


  • Teranet Inc.

    Hello there, I would like to know if there is a way to create a trigger that will allow notification via email with a high priority.  I would like it to only send high priority if the ticket is high priority (which is determined by a custom field we have created using a numbered system i.e. high priority is a 1 or 2.)  Can this be done?

  • Brett Bowser
    Zendesk Community Team

    Hey Mandy,

    Great question! 

    What sort of custom field are you using? If you're using a custom drop-down field, you can set up your trigger similar to the following:

    Hope this helps!

  • Johnny Chang

    Hi NIcole,

    How can I get access to Trigger Recipe Megathread?  I got this error message:

    You're not authorized to access this page




  • Nicole S.
    Zendesk Community Team

    Hey Johnny - 

    Sorry about that! Should be accessible now. 

    We're also running an AMA on Triggers next Tuesday, 7/23, so if you have questions you can post them there as well - our guest experts will answer questions posted in advance first. 


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