Redirect login

Answered

5 Comments

  • Brett - Community Manager
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    Hi Simona,

    Can you try navigating to subdomain.zendesk.com/access/logout followed by subdomain.zendesk.com/access/normal and attempt to log in?

    You'll replace subdomain with your subdomain of your account.

    Let me know if you continue to experience issues!

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  • Simona Simionato
    Comment actions Permalink

    Hi, I continue to have the same problem.

    I create a new user, send the email to change password, the user change the password but the system says "this page does not exist"

     

    It's impossible to work as a user :-(

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  • Brett - Community Manager
    Comment actions Permalink

    Hi Simona,

    If you're trying to set up a profile for a normal end-user, you'll want to ensure that your Help Center is activated for end-users as mentioned here: Activating Help Center

    Are you providing them with the {subdomain}.zendesk.com URL for them to log into? 

    Let me know if you continue to experience issues and I'll create a ticket on your behalf to troubleshoot further.

    Thanks!

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  • Simona Simionato
    Comment actions Permalink

    Hi Brett, 

    I solve the problem.

    Thanks!

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  • Brett - Community Manager
    Comment actions Permalink

    Awesome! Glad to hear it Simona :)

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