How can I report on Comment Content (public or private) in Explore?

1 Comments

  • Nick Dushack
    Comment actions Permalink

    Hi Hillary,

    Unfortunately, ticket comments are not synced with Explore. This is due to issues in loading and performance because ticket comments use more data than the available metrics and attributes. If you are wanting to search based on ticket keywords, you will either want to use the built-in search function from the Zendesk interface, or utilize the Search API. I hope this provides a suitable solution to your request!

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