Almost the whole URL address of an article is case sensitive. For example, although these two links are written with the same characters, the second one directs to a broken page:
- Working link: https://website.com/hc/en-us/articles/000000000000
- Broken link: https://website.com/hc/en-us/ARTICLES/000000000000
In the second link, "ARTICLES" is entered in upper case in the browser.
This sensitivity applies to everything after a domain name, i.e. after https://website.com/
Other company websites don't have this case sensitivity, i.e. you can enter an URL in upper or lower case (or even a mix) and you are always directed to the right page: Microsoft, Adobe, MadCap, the Huffington Post, etc.
Even though it's recommended to enter URLs only in lower case, you cannot expect everyone to do so, especially if there's no reason behind having a difference between URL paths in upper case and lower case.
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