We're planning to integrate the Support mobile SDK with our mobile app.
There are certain situations where we will proactively create a ticket on behalf of the customer. For example, we may request additional information regarding a payment they processed. From my understanding, mobile push notifications are only sent for tickets that initially came from the SDK. Emails will still be sent to end-users, but that's not a great user experience. Also, it may delay a response from the end-user if they don't see the email right away.
Are there any workarounds? Seems like a relatively common use case.
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