Support Web Form and Widget should be separate Channels in Explore


  • Sarah Anscombe
    Comment actions Permalink

    I completely agree that it is not helpful to have the two together.

    I hope this gets planned soon.

  • Eric G. Gao
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    Hi Elizabeth and Sarah,

    We can separate the Web Channel into more granular channels using the Update Channel under the Support: Ticket updates dataset:

    The configuration above should show us all the tickets that were created via Web Widget, Web Form and Web Service, respectively.

    Hope this helps - feel free to give it a try and let us know how it works out (:




    Eric G. Gao | Technical Support Engineer |



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