Auto assign tickets to agents according to SLA

3 Comments

  • 이지훈
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    Mohamed.

     

    I think you can solve this with triggers.

    As shown below, set the condition of the trigger to your customer's organization, and then create a trigger that assigns the action to a specific agent.

     

    hope this helps you.

     

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  • Mohamed Abdelwahed
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    Do we have any option to auto assign tickets to agent if he asked for tickets on slack?

     

    0
  • Devan
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    Hi Mohamed,

    So for this mind giving me a bit more information regarding how you are attempting to integrate slack into your ticket queue? Is this something you have modded on your end or found an app to facilitate this process?

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