Build Custom Button



  • Brett - Community Manager
    Comment actions Permalink

    Hey Shashank,

    You'd most likely need to use a combination of Triggers and HTTP/URL targets to send the notification back out to the user. More information on HTTP/URL targets here: Notify external targets

    If your SMS integration is generating tickets in your account then the above should work.

    If you're looking to create a custom button within your Support agent interface, I'm afraid there's no way to customize this outside of creating your own Zendesk App.

    I hope this points you in the right direction!


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