Start here: What is the Zendesk Connector to Amazon EventBridge and how can I sign up?
PinnedWe have heard from our customers that they would like an easy way to export real-time events from Zendesk to AWS so that they can store, analyze and run diverse AWS Services on this data.
This collaboration between Zendesk and AWS provides companies with a real-time understanding of customer interactions. With this data and the power of AWS services, companies can build better, more innovative customer experiences by enhancing customer information with machine learning, security and compliance tools, or custom analytics and business intelligence through services such as AWS Lambda, Amazon S3, Amazon Kinesis, and Amazon Sagemaker.
We are pleased to announce this Early Access Program (EAP) for this connector.
How do I get started
Please complete this form to sign up for the EAP.
The form will ask you for your account information and some information about your use cases(s) and the types of events you are looking to stream.
Based on your use case and event needs, We will be granting rolling access to this EAP and will permission customers based on their use cases, event needs and available events. When you are granted access you will receive an email with the next steps.
More about this feature?
With this feature you can stream Zendesk events in near real-time. We know that sometimes a push model is better suited for particular purposes than a pull model that exists with our REST APIs.
While we will be instituting limits when this feature is released to General Availability we expect to transmit higher volumes of events than via other means with more strict limiting.
Your Events will appear directly in your AWS account and you will choose how you want to handle them. In fact, these events can be routed to multiple AWS services via configuration for downstream processing.
Once your Zendesk events reach your Amazon EventBridge, you can redirect them to the following AWS services:
- Amazon EC2 instances
- AWS Lambda functions
- Streams in Amazon Kinesis Data Streams
- Delivery streams in Amazon Kinesis Data Firehose
- Amazon ECS tasks
- Systems Manager Run Command
- Systems Manager Automation
- AWS Batch jobs
- Step Functions state machines
- Pipelines in CodePipeline
- CodeBuild projectssys
- Amazon Inspector assessment templates
- Amazon SNS topics
- Amazon SQS queues
- Built-in targets—EC2 CreateSnapshot API call, EC2 RebootInstances API call, EC2 StopInstances API call, and EC2 TerminateInstances API call.
- The default event bus of another AWS account
More information including Schema/Sample Code and FAQs
How does it work?
1) Sign up for the EAP by completing this form. Make sure to share your use case with us and which events you would like to stream.
2) When the time is right we'll email you and give you more detailed instructions.
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Looks really great! Do you have plans for similar integrations with Google Cloud Platform? For example, to publish directly to Google Cloud Pub / Sub?
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Good question Jon, while our focus is on freeing your data and utilizing the Public Cloud, we're prioritizing our integrations with AWS for now.
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Will this work with help center objects/events, such as article votes?
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Hi Josh - we don't include help center events yet, but it's certainly something we're considering adding.
If help center events are of interest to you, I'd encourage you to sign up for EAP access. That will allow you to try out the general structure of the Connector, and we can discuss what you'd like to see in greater detail.
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+1 for GCP as a platform for handling event tracking.
Will Zendesk consider leveraging this new tool to fix the current Audit Logging in Support? It seems like it would be a great use of the technology.
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Hi Dan, thanks for your input. Your +1 for Google Cloud is noted.
I also agree that audit logging is a natural use case for the connector, and I'd love to hear more about your thoughts.
I'll create a ticket so we can speak directly.
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When do you plan to stream user events to AWS?
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Hi Vadim, I don't have a specific timeline i can share, but I can tell you it's something we're actively working on and it we expect it will be the next major feature release.
If you have some specific ideas about the kind of User events or User data you need I would love to hear them. The best way to reach me directly by signing up for the EAP.
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+1 for GCP. Being able to stream this directly into Google Pub/Sub and/or BigQuery would be awesome.
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Thanks for the feedback Chris, noted.
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When does this EAP end? Is it too late to join ZenDesk Events Connector for AWS Eventbridge EAP?
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Hi John, no it's not too late! You can apply by completing this form.
We don't have a set date for the end of the EAP at the moment, but once we do it'll be announced here. If you use the Follow button above you'll receive updates as we release them.
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The Early Access Program for the Events Connector has now closed. Updated documentation is now available here, and this article will be archived shortly. Thank you for your participation!
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