We have heard from our customers that they would like an easy way to export real-time events from Zendesk to AWS so that they can store, analyze and run diverse AWS Services on this data.
This collaboration between Zendesk and AWS provides companies with a real-time understanding of customer interactions. With this data and the power of AWS services, companies can build better, more innovative customer experiences by enhancing customer information with machine learning, security and compliance tools, or custom analytics and business intelligence through services such as AWS Lambda, Amazon S3, Amazon Kinesis, and Amazon Sagemaker.
We are pleased to announce this Early Access Program (EAP) for this connector.
How do I get started
Please complete this form to sign up for the EAP.
The form will ask you for your account information and some information about your use cases(s) and the types of events you are looking to stream.
Based on your use case and event needs, We will be granting rolling access to this EAP and will permission customers based on their use cases, event needs and available events. When you are granted access you will receive an email with the next steps.
More about this feature?
With this feature you can stream Zendesk events in near real-time. We know that sometimes a push model is better suited for particular purposes than a pull model that exists with our REST APIs.
While we will be instituting limits when this feature is released to General Availability we expect to transmit higher volumes of events than via other means with more strict limiting.
Your Events will appear directly in your AWS account and you will choose how you want to handle them. In fact, these events can be routed to multiple AWS services via configuration for downstream processing.
Once your Zendesk events reach your Amazon EventBridge, you can redirect them to the following AWS services:
- Amazon EC2 instances
- AWS Lambda functions
- Streams in Amazon Kinesis Data Streams
- Delivery streams in Amazon Kinesis Data Firehose
- Amazon ECS tasks
- Systems Manager Run Command
- Systems Manager Automation
- AWS Batch jobs
- Step Functions state machines
- Pipelines in CodePipeline
- CodeBuild projectssys
- Amazon Inspector assessment templates
- Amazon SNS topics
- Amazon SQS queues
- Built-in targets—EC2 CreateSnapshot API call, EC2 RebootInstances API call, EC2 StopInstances API call, and EC2 TerminateInstances API call.
- The default event bus of another AWS account
How does it work?
1) Sign up for the EAP by completing this form. Make sure to share your use case with us and which events you would like to stream.
2) When the time is right we'll email you and give you more detailed instructions.
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