Start here: What is the Zendesk Connector to Amazon EventBridge and how can I sign up?

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10 Comments

  • Jon
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    Looks really great! Do you have plans for similar integrations with Google Cloud Platform? For example, to publish directly to Google Cloud Pub / Sub?

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  • Dan Ross
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    +1 for GCP as a platform for handling event tracking.

    Will Zendesk consider leveraging this new tool to fix the current Audit Logging in Support? It seems like it would be a great use of the technology.

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  • Bandar El-Eita
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    Good question Jon, while our focus is on freeing your data and utilizing the Public Cloud, we're prioritizing our integrations with AWS for now. 

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  • David Hall
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    Hi Josh - we don't include help center events yet, but it's certainly something we're considering adding.

    If help center events are of interest to you, I'd encourage you to sign up for EAP access.  That will allow you to try out the general structure of the Connector, and we can discuss what you'd like to see in greater detail.

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  • David Hall
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    Hi Dan, thanks for your input.  Your +1 for Google Cloud is noted.

    I also agree that audit logging is a natural use case for the connector, and I'd love to hear more about your thoughts.

    I'll create a ticket so we can speak directly.

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  • Chris Wilson
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    +1 for GCP.  Being able to stream this directly into Google Pub/Sub and/or BigQuery would be awesome.

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  • Josh Keller
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    Will this work with help center objects/events, such as article votes?

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  • Vadim Spichkin
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    When do you plan to stream user events to AWS?

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  • David Hall
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    Hi Vadim, I don't have a specific timeline i can share, but I can tell you it's something we're actively working on and it we expect it will be the next major feature release.

    If you have some specific ideas about the kind of User events or User data you need I would love to hear them.  The best way to reach me directly by signing up for the EAP.

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  • David Hall
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    Thanks for the feedback Chris, noted.

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