Better handling of quoted messages

2 Comments

  • Toby Sterrett
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    Hey Martijn, would you mind pointing us to some of the side conversations that this is happening in? We are working to not require the "reply above this line" delimiter, but that means we need to adjust our quoted content detector when we don't catch them, especially from a system like DeskPro, which formats differently than Gmail or Outlook. An example would help us see what we're missing. Feel free to ping me directly at tsterrett at zendesk.com if you'd like. Thanks!

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  • Sana Stephens
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    We've we also like better email response tracking.  Like exists in gmail, outlook.  Specifically, we would like the latest email response in the side conversation to be at the top and not the bottom of the side conversation.  Essentially, a better way to track the back and forth so you're not scrolling through the back and forth to see the latest message.

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