We connected Zendesk and Salesforce and we receive all tickets in Salesforce but we only want to receive tickets that match with a Contact that already exists in Salesforce.
We use Zendesk as support to a large base of customers but in Salesforce we only have a specific type. Is there a way to edit the trigger to just send tickets if the customer exists in SF.
We're getting flooded with tickets in SF that don't need to be there..
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