Trigger when the commenter is a light agent

2 Comments

  • Nicole - Community Manager
    Comment actions Permalink

    Hi Darryl -

    Can you provide any additional detail regarding why this is a concern for you and how it impacts your business, so that the product manager could better understand the problem you're looking to have solved? Thanks!

    0
  • Michael Dorfmueller
    Comment actions Permalink

    this would be a great feature to enable light users to @comment a user so there is a direct communication to a comment rather than alerting a group that the ticket is placed under

    0

Please sign in to leave a comment.

Powered by Zendesk