• Ramin Shokrizadeh

  • July 08, 2019 07:17

  Zendesk Product Manager

  Hi Azhar,

  Thanks for posting your feedback. There is an existing post about this request here: https://support.zendesk.com/hc/en-us/community/posts/360029390474-Zendesk-Talk-and-Zendesk-Chat-integrate-statuses

  It is something we are aware of and want to fix but have nothing to announce for it this year.

  Thanks,

  Ramin

• Volkan Akdugan

  • September 14, 2020 21:52
  • Edited

  Zendesk Product Manager

  Hi Azhar,

  We are working on a feature that enables agents to be online in both Talk & Chat and to receive either a call or chats at once. This feature (Focus Mode) allows the agents serving on both live channels at the same time to focus on one channel at a time and so lead to increased agent productivity and better response time.
  
  We’ll be launching a closed EAP for Focus Mode by September 30th, if you are interested to participate please fill in your information to the sign-up form. We’ll review all responses and reach out to eligible partners shortly with next steps.
  
  Thanks,
  Volkan

• Jason

  • October 20, 2020 17:08

  Hello Azhar, 

  Thanks for the update. It's great to hear that Zendesk is working on a feature that enables agents to be online in both Talk & Chat and to receive either a call or chats at once. Do you know when this feature (Focus Mode) will be made available? 

• Volkan Akdugan

  • October 20, 2020 17:45

  Zendesk Product Manager

  Hi Jason,
  
  Good news ! Focus Mode Early Access Program has been launched since 30th September. If you are interested to participate please fill the sign-up form and for more information you can review here.
  
  Thanks,
  Volkan

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