Why can't agents view calls in queue?

Answered

1 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Chip,

    Only Admins on the account would be able to see this dashboard unless you have custom roles which is available on the Enterprise plan. You can actually find out more information in the following article: Analyzing call activity with the Talk dashboard

    Let me know if you have any other questions!

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