My company Rewind.io is looking to create an automated backup/rollback app for Zendesk so that users can easily recover lost critical data and rollback/undo changes as needed. I understood that Zendesk gets a number of requests to change or rollback customer data but doesn't offer that service so customers are left to do manual backups themselves (https://support.zendesk.com/hc/en-us/articles/360022367313), often with the help of a developer to access the export/import APIs.
There are also a handful of threads on this forum with users asking for an automated backup solution that would allow access to data and rollback to previous versions of tickets, KB articles, users and groups, etc. in case of user error or just as a general best practice in case of disaster (see for example https://support.zendesk.com/hc/en-us/community/posts/115000317047-Back-up-and-restore-site).
We're looking to confirm that Zendesk admins and users would indeed benefit from an automated backup/rollback service, and what use cases and what critical data specifically they have in mind, to help us prioritize our roadmap. Any input or feedback, positive or otherwise, would be greatly helpful to us so that in turn we can best serve the Zendesk community. Many thanks!
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