I would like to be able to forward a received email to an existing ticket, or be able to reply and cc in the ZenDesk ticket or subject line so it gets added to the existing ticket thread. How can I do this? I tried and it just creates a new ticket in ZenDesk. I've used other products like Axosoft and there is a ticket number in the subject line that will then attach the thread to that existing ticket for example. What is the solution or function for this in ZenDesk?
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