Facebook / Messenger

1 Comments

  • Devan La Spisa
    Comment actions Permalink

    Hello David,

    So just assuming you set up the integration into Zendesk this should be something you can change in your trigger options. Adjust the one that controls when chat is updated to send an email to inactive but keep the created on the same. Let me know if this helps resolve the flood of emails you are getting and have a great day!

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