We have a situation where the person responsible for entering holiday time in to the business working hours forgot to do so. We've added these after but now the reporting is all messed up.
The metric is still reported as a breach and the breach time is reported as a minus figure (for the time that was added to the breach time.
So we have a situation where it might say 15 metric breaches but 1 minute of breach time in a month due to the holidays being adjusted.
I wonder if there is an advised way to remedy this. Obviously applying the holdiays ahead of time is preferred however we're looking to correct the damage already done so that reports are accurate.
Thanks - Simon
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