We here at helphouse.io and some of our clients would very much like the option to add both Public replies and Internal Comments on a ticket in the same update.
This way the agent can answer the customer, and add comments for internal use on the same update of a ticket.
I'm thinking the functionality should function in a way, that either Public or Internal Commenting is default, set from the global settings in Settings -> Tickets -> Comments, but the agent can then click the internal/Public mode as well, which activates this tab, and gives the agent the possibility to switch between the two options in a tab flow.
Zendesk Consultant @ helphouse.io
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