• Graeme Carmichael

  • July 17, 2019 12:26

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  Sudarshan

  The API search should work like advanced search in support. So you can create the AND condition:

  /api/v2/search.json?query=type:ticket+784068495%20sunnyday

• Sebastiaan Wijchers

  • July 18, 2019 07:42

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  Hello Sudarshan,

  Keep in mind that the response of the Search API will change on the 15th of October.

  https://develop.zendesk.com/hc/en-us/articles/360022563994--BREAKING-New-Search-API-Result-Limits

  You will get 1000 results on a single page instead of 100 per page. So you can't paginate the results.

  With kind regards,

  Sebastiaan
  Sparkly ⭐

• Graeme Carmichael

  • July 18, 2019 22:15

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  Sebastiaan

  That is a great catch. I am going to have to give that some thought.  Thank you. 

• Ravi Jadhav

  • July 23, 2019 05:57

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  How do I get the details with OR condition example given below.

  <baseurl>/api/v2/search.json?query=SunnyDayOR784068495 (This should return all the tickets that contains the values 'SunnyDay' OR '784068495'

   

• Sebastiaan Wijchers

  • July 23, 2019 06:20

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  Hello Ravi,

  As far as I know, there's no OR operator.

  Just this:

  If submitting multiple search terms, search has a default AND behavior, rather than an OR behavior. For example, searching for the following phrase returns results only if all of the words are present, in any order.

  Please upgrade my account

  However, when you use a data property keyword multiple times in a query, there is an OR search across the values you specified. The following phrase returns results that contain either the tag "silver" or the tag "bronze".

  tags:silver tags:bronze

  Source: https://support.zendesk.com/hc/en-us/articles/203663226-Zendesk-Support-search-reference

  With kind regards,

  Sebastiaan
  Sparkly ⭐

   

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