This is SHEIN.ZENDESK.COM
We have 2 questions:
1、We want to set up bad rating reason for CHAT ( Just like what we can do for Ticket: https://support.zendesk.com/hc/en-us/articles/203662256-Using-customer-satisfaction-rating )
Will that possible ?
2、About the Ticket : end-users who select 'Bad, I'm unsatisfied' are presented with a drop-down menu of possible reasons for their negative response. Can we force the customers must select one bad reason ?
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