Can we set follow-up reasons for bad rating (CHAT)

1 Comments

  • Ramin Shokrizadeh

    Hi Linda,

    For Chat, we have no plans in 2019 to change the CSAT behaviour (including the addition of satisfaction reasons).

    For making the satisfaction reason dropdown mandatory on tickets, there is no setting to make it mandatory and it remains optional for end users.

    -Ramin

     

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