Can we set follow-up reasons for bad rating (CHAT)

2 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Linda,

    For Chat, we have no plans in 2019 to change the CSAT behaviour (including the addition of satisfaction reasons).

    For making the satisfaction reason dropdown mandatory on tickets, there is no setting to make it mandatory and it remains optional for end users.

    -Ramin

     

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  • Engin Attar

    Hello Linda,

     

    1) Create "solved" tickets for any chat, that's all :) (be careful to assigne ticket the same agent who answered chat.)

    2) Call all of them :)

     

    Regards,

    0

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