I need some help, please. :)
I have one Custom Metric from the Tickets Moved Between Groups recipe however when I try to make a similar version, I keep getting:
Unexpected 'CA ERP Team'. Expecting: attribute value of correct attribute
What I want to know is how many tickets the CA ERP Team Zendesk group has sent over to the Support Zendesk Group.
Here is what I have an dyes, I have picked everything from the Elements Window:
SELECT COUNT (Ticket Id, Ticket Text Field Change) WHERE [Text Field] Previous Value = CA ERP Team AND [Text Field] New Value = Support AND Ticket Status <> Deleted
Again, I get this error: Unexpected 'CA ERP Team'. Expecting: attribute value of correct attribute
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