We recently started creating tickets for outbound texts. We created a trigger for the tag outbound_text to cause the case to close and for the receiver to get a text message of a pre-set message.
What is happening is because we require an email for the end-user, it is automatically generating an automatic notification as though they had emailed in with a question.
How do I create a field (checkbox) on a ticket that says "Skip Automated Emails" and stop the email notifications from going out, keeping it only to text messaging?
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