Texting Trigger Sends out Notification to Requester's Email. How do I stop this for texts only?



  • Morgan Thompson

    I think I figured it out. I edited the notification triggers to not include the tag outbound_text

  • Trent Mendez

    Hi Morgan,

    Thanks for sharing your solution with us - I'm glad you got this sorted! If you have any further questions or concerns on this topic, please don't hesitate to let us know!

  • Guy Dee
    Zendesk team member

    Hi Morgan!

    In addition to your solution for this specific situation, I personally find it useful to also have a general-purpose "no notifications" tag which causes all my notification triggers not to fire. In my own test account I have the tag "dont_notify", and every trigger in my account which sends notifications has a condition so it doesn't fire if "dont_notify" is present.

    This takes a little time to set up initially, depending on how many notification triggers you have, but I find it's worthwhile to be able to create tickets which I know won't send notifications should the need arise!

  • Brett Bowser
    Zendesk Community Team

    Hey Morgan Thompson -

    Just wanted to let you know that we've created an article related to your question here: How do I prevent email notifications from being sent out on SMS tickets?

    Thanks again for taking the time to join us last months AMA :) 


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