Wouldn't it be possible to make the Condition>>Requester email the admin to be able to put an actual email address from which expects the ticket to be created? Even the field to support more than one email, like the one for the Blacklists/Whitelists. This will allow us to optimize our Zendesk even more, where we can set different logics for a specific person or even a group of people(company). For example, if a client email@example.com contact us we can set the priority to normal, but if firstname.lastname@example.org contact us we can always set it to high.
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