Trigger - Condition - Requester email

Answered

2 Comments

  • Dan Ross
    Community Moderator

    Hey Tsvetan,

    In this case, consider tagging the user with a tag like ceo, or vip. Tags on User/Org profiles will be inherited by the ticket, putting the tag on the Org will apply to all tickets created in the org, and a tag on the user will apply only if that user is the Ticket Requesters.

    You can then make special workflows or email triggers to go out when that tag is present. 

    You can either add the tags manually, or have them been values attached to a custom user/org field and be applied when a value is selected.

     

    Hope that helps

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  • Tsvetan Marinov

    Hi Dan,

    Thanks for the explanation.

    Actually, we are indeed doing a similar thing whereby using those user tags for specific clients we are triggering SMSs to a phone number. We also do use the email targets, but though that if this can be side directly as a condition it would be very useful and much easier.

    Best regards,

    Tsvetan Marinov

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