How to add a greeting in the mobile Chat SDK pre-chat form


  • Gabriel Manlapig
    Zendesk team member

    Hi Ric,

    Unfortunately, there isn't a way to customize the Chat SDK in Android to add a message or greeting to the pre-chat form. Based on our developer documentation below, only the default chat fields can be editable as of the moment:

    My apologies for not being able to find an effective option to address your need with current Zendesk functionality. I hope this answer your question.



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