Users start chat with no information


  • Devan - Community Manager
    Comment actions Permalink

    Hello Kevin,

    So if a number is coming up vs. the customer's email address, this is likely due to your setting not being toggled correctly to require this information. I would check to make sure this isn't the case since the number you are seeing is indeed the result of an email not being input. I've gone ahead and linked below an article that goes into detail on how to set this up on your end.

    Enabling pre-chat form


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