403 response on organizations/create_or_update.json Request

3 Comments

  • Brett - Community Manager
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    Hey Grégory,

    Can you provide us with the API call you're using? You can omit the username and password of course. This will give us a better idea of why this error is occurring and help troubleshoot the issue.

    Cheers!

    0
  • Grégory CORDIER
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    Please find below the request : I don't think that's the reason of the 403. When we redo the call, it works.

    The error happens in the create_or_update_users too.

    {"organization":{"name":"DK 903163 VEJDIREKTORATET * HENVENDELSE I RECEPTIONEN * NIELS JUELS GADE 13 1059 KØBENHAVN K 903163 903163 19:23:13","details":"903163 VEJDIREKTORATET * HENVENDELSE I RECEPTIONEN * KØBENHAVN K 1059","notes":"903163 VEJDIREKTORATET * HENVENDELSE I RECEPTIONEN * KØBENHAVN K 1059","external_id":"c99ecf95-47e4-4cec-ac4c-2e48828a1434"}}

    As you can see it represents 30% of our calls.

    0
  • Brett - Community Manager
    Comment actions Permalink

    Thanks Grégory,

    I'm going to bring this into a ticket so our Customer Advocacy team can dig into this further.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

    0

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