Searching for users based on tickets

Answered

3 Comments

  • Andrew J
    Community Moderator

    You can't search for that as far as I am aware.
    You can search for tickets by ticket status, but not for users by ticket status.
    Searching by status will surface tickets as only tickets have a status.
    I guess if you search for solved tickets, you hopefully will be able to see the user, but you may get more than one ticket per user.
    Perhaps you could explain what you need to achieve.

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  • Alex M

    This was for use in an App we were planning on installing. After setting up a trial it looks like the app deals with this itself so no need to work out a way to do this through search!

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  • Brett Bowser
    Zendesk Community Team

    Thanks for sharing Alex!

    0

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