Notification when number of incidents reaches a certain amount, without problem ticket needing to be updated.



  • Tommy Cerqua

    Hey Dave!

    As Community Manager Brett mentioned in this community comment, while a trigger condition exists to check the number of linked incidents, an update would actually need to be made in the problem ticket for the trigger to fire. 

    I can certainly understand how useful that functionality could be, so we'll be sure to pass this along to our Product Managers!


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