Trigger for adding End Users



  • Trent Mendez

    Hi Michelle,

    I believe the workaround you're looking for is in the Setting up a shared organization for end-users article.

    You can use these settings to either say that all Users in the Organization can view all tickets and then individually updating each of that Organizations users so they instead only have access to their own tickets, or you can set it so that Organization Users can view their own tickets only and then update these two specific users so they can view all ticket's from the User's Organization.

    Your end-users would then be able to view these tickets by accessing the 'My Activities' section of the Help Center and then selecting 'Organization requests.' This method would mean you would never have to worry about manually adding the other user as a CC.

    If that option doesn't work out for you, then contacting users by Notifying External Email Addresses is going to be your best alternative!

  • Michelle Johnson

    Thank you so much! Will look into these suggestions!

  • Brett Bowser
    Zendesk Community Team

    Hi Michelle,

    Thanks for asking this great question :) 

    I just wanted to let you know that we've created an article based on your question here: Can I use triggers to automatically CC end users?



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