Trigger to change subject line

Answered

2 Comments

  • Louise Dissing
    Community Moderator

    Hi Armani,

     

    Instead of changing the subject line, how about raising the priority and reply time on these tickets?
    You could also send out an email to the agents, who should be dealing with these tickets and visualize these tickets more clearly in a specific view.

     

    Let me know if you need any help setting this up. :-)

    #helpsome regards,
    Louise Dissing
    Team Lead @ helphouse.io

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  • Brett Bowser
    Zendesk Community Team

    Hi Armini,

    I agree with Louise that it may be beneficial to use a trigger to raise the priority of the ticket since changing the subject line is not an available action. You may also be able to set up a rule on your email provider's side that would automatically change the subject before forwarding to Zendesk. Instructions on how to accomplish this will most likely vary depending on your email provider but hopefully that points you in the right direction :) 

    Cheers!

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