Enable web widget/chat widget on one language of Guide


  • Sebastiaan Wijchers
    Comment actions Permalink

    Hello Bert,

    Just wanted to confirm that I'm experiencing the same. When I display text it works fine:

    {{#is help_center.locale 'nl'}}
    Dit Help Center is in het Nederlands!

    But when I wrap the {{chat}} placeholder in this condition it will load in any language.

    Not sure if that's expected behavior. Let's see if somebody else can help you out with this!

    With kind regards,

    Sparkly ⭐


  • Bert Van Doorsselaere
    Comment actions Permalink

    Hi Sebastiaan,


    We have the same issue. When we put text, it works, when put {{chat}}, it doesn't work.




  • Kyle Jones
    Comment actions Permalink

    Hey there Bert,

    I was running into the same issues as well! So, I've done a bit of digging through our API documentation and I would recommend the suppress command with an added URL pointing to the help center pages you don't want it to show for. See below; You can also find a bit more about this in our API documentation.

    <script type="text/javascript">
    window.zESettings = {
    webWidget: {
    chat: {
    suppress: true
    url: https://subdomainhere.zendesk.com/hc/en-us
    contactForm: {
    suppress: false
    helpCenter: {
    suppress: false
    talk: {
    suppress: false
    answerBot: {
    suppress: false

    This was the only type of suppress function I was seeing for our Web Widget. I hope this helps!


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