Add-on or reporting for Email opens/views for help center article email subscription blasts?

3 Comments

  • Devan La Spisa
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    Hello Jimmy,

    I understand what you are trying to accomplish, but there isn't a way natively to perform this in Guide. A workaround you could try so you could see who the subscribers are to a specific article is by utilizing the API and requiring a login on that page to force analytics tracking.

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  • Jimmy Rufo
    Comment actions Permalink

    Hi Devan,

    Honestly, we're just looking for numbers, and not really exact subscribers.  I know Zendesk is limited in the email activity tracking area, but wasn't sure if an add-on was available that could assist.

    0
  • Devan La Spisa
    Comment actions Permalink

    Hello Jimmy,

    So I would recommend the Read/Receipts app we have in the Zendesk Marketplace. I've gone ahead and linked this below along with the email address for the creator in case you run into questions.

    Read/Receipts App

    Email 

    Best Regards! 

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