Outside Business Hours Greeting

2 Comments

  • Thomas de Silva
    Comment actions Permalink

    Hi Christian.

     

    There actually might be a way to do this in Talk.

    1. Create new number in Talk, naming it Overflow
    2. Create the wished "overflow" greeting and attach it to this number
    3. Set up overflow from Support to Overflow, and from Overflow to the on-call person

    It's a bit hacky but it should work :-)

     

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

    0
  • Olaf de Vries
    Comment actions Permalink

    Works as long as you’re not on the lite plan.

    0

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