Trigger doesn't send mail



  • Sergio Anarte

    It's me again. I think we have found an issue but i'd like to see if the community has already seen it.

    Steps to reproduce it: Create Trigger > whatever conditions you want > Action: Send email to (requester and cc)

    Result: No email was sent.

    If you change (requester and cc) to (requester) it works fine, that's why I guess this is a bug becuse of the new "CC" feature.

  • Brett Bowser
    Zendesk Community Team

    Hey Sergio, 

    We will most likely need to take a look at a couple of ticket examples to determine the cause here. I see you already have a ticket created with our Customer Advocacy team regarding this issue :) We will continue working with you in the ticket to get this resolved.



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