From what I understand, currently, chat ratings apply to every agent that joins the chat, regardless of when ratings were given.
We'd like a way to separate ratings per agent (i.e. ratings only apply to the agents in chat when the rating is given).
Is there anything in the works, or at least some sort of workaround to make analytics only take into account ratings that were actually given to the agent serving chat?
This is especially important for our chatbot, where we'd like to be able to separate ratings for the bot from the ratings of the human agents it transfer to.
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