Give callers the option to opt-out of call recording.
Using this new functionality, administrators can configure any Talk enabled phone number to let the caller opt-out from call recording by dialing 3. This functionality works for both group routing and IVR routing.
In addition to providing the ability to opt-out of call recording, we've also improved the administrator experience by creating a single place to configure per number call recording controls.
If you are a Zendesk Talk Professional or Enterprise customer and want to be a part of the Early Access program, sign up here.
Complete guide to setup functionality can be found here.
Here is a glimpse of the new experience:
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