IVR Group Routing enables administrators to configure multiple overflow groups when routing a call via IVR.
By using this functionality, Zendesk Talk customers will minimize missed calls and increase the probability of callers reaching an agent when using IVR.
IVR Group Routing is configured on the Edit Route page in the IVR settings whenever an action to route a call to a group is created.
If you are a Zendesk Talk Professional or Enterprise customer and want to be a part of the Early Access program, signup here.
Here is a glimpse of the new experience:
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