Enabling Call Recording Opt-out/Opt-in


  • Amie B
    Comment actions Permalink

    Does anyone have an example of how you have changed your IVR routing to allow for the call opt out?

    For example, we have this IVR setup:

    1. Support - split 1.Strata and 2. FM strata
    2. Account Manager
    3. Accounts
    4. Sales then split again 1. FM sales 2. Strata Sales

    I'm not sure how to best adjust it to allow for the call opt out option? Anyone able to share their workings at all? :)




  • Devan - Community Manager
    Comment actions Permalink

    Hello Amie B,

    So for changing your IVR routing to allow for call opt-out, I would recommend following the instructions in the article linked below. 

    Route incoming calls w/ IRV

    Best regards.


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