I have one field(dropdown) in the ticket form and need help to check the trigger if it's empty or not, if empty it needs to fill with data from another field (dropdown) content. Is it possible?
usually, these 2 fields data are the same except the first one is filled by end-user and the second one is an agent.. sometimes users and agents select it differently and causes inconsistency. I need to replace second field data with first field data manually. any automation possible in zendesk for this?
I tried creating trigger/automation for the above. but I don't see the option to copy the content.
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