Why do some access restricted topics show a lock icon and others don't

2 Comments

  • Maggie Ungerboeck
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    Hi Mike,

    If the lock is showing next to the article title, it means it's visible to Agents and managers so no external users can view it. 

    Thanks,

    Maggie

    0
  • Mike Davis
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    Thanks Maggie, that makes sense now when I view it.

    0

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