I was trying to create an automation that would close pending tickets after so many days without an answer. I chose the Ticket Status = Pending and Ticket House Since Pending > 169
When I preview the automation, it shows tickets that I would not think should show up, for example a ticket that I just put back into pending this morning.
This may be a workflow problem on my part, when a ticket is open, I will work on it, then when I need information from the customer I will set it to pending, so the ticket referenced above has been open for a couple weeks, and gone back and forth from open to pending multiple times.
Does anyone have any insights on this?
I'm also using the Essentials plan if that matters.
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