Create a URL Target for whatsapp
AnsweredHi,
I'm trying to send automated whatsapp notification by using url target extension, I have followed the steps from below article but it does not work and I dont really understand with the url part.
The extension part
Could anyone help me on this thing?
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Hi Adnan,
We recently released a WhatsApp integration for Support. Have you had a chance to look at this integration to see if this accomplishes what you're looking for? More information in the following article: Using the WhatsApp in Zendesk Support integration
If that's not what you're looking for, I would recommend taking a look at the ticket events to see if the automation/trigger is firing on your ticket. You'll also want to make sure you're grabbing your token from the Admin>Channels>API and pasting that in the password field if you haven't done so already.
I hope this points you in the right direction!
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