12 Comments

  • Brett - Community Manager
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    Hi there,

    Thanks for taking the time to report this! I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this further.

    You'll receive a follow-up email shortly stating your ticket has been created.

    Cheers!

    2
  • Andrey Khitryy
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    Hello, i have same issue on 1.4.5 on all Pixel 3a XL devices with Android 9.

    Fatal Exception: android.app.RemoteServiceException: Context.startForegroundService() did not then call Service.startForeground(): ServiceRecord{1186d0f u0 ****/com.zopim.android.sdk.widget.ChatWidgetService} at android.app.ActivityThread$H.handleMessage + 1745(ActivityThread.java:1745) at android.os.Handler.dispatchMessage + 106(Handler.java:106) at android.os.Looper.loop + 193(Looper.java:193) at android.app.ActivityThread.main + 6718(ActivityThread.java:6718) at java.lang.reflect.Method.invoke(Method.java) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run + 493(RuntimeInit.java:493) at com.android.internal.os.ZygoteInit.main + 858(ZygoteInit.java:858)

    0
  • Brett - Community Manager
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    Hey Andrey,

    I'll create a ticket on your behalf as well so we can dig into this further.

    Cheers!

    0
  • Stephen Jan
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    Brett - Community Manager Is there any more information on this issue? We are seeing this in our production crash logs as well. We are using version 1.4.8

    1
  • Brett - Community Manager
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    Hey Stephen,

    Our engineering team needs to look into this at a case by case basis to determine the cause. I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this for you.

    Cheers!

    1
  • Fran Paniagua
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    Hi! I want to get notified when a version that solves this issue is released, is there a way to do that?

    0
  • Brett - Community Manager
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    Hey Fran,

    You can follow our Announcements page which we update with new releases :)

    0
  • Izabella
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    Hi! I am still facing this issue, any updates about it?

     

    For me 100% of the crashes happens on Android 10 and 99% on Google Devices

    0
  • Brett - Community Manager
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    Hey Izabella,

    It looks like our developers are working on a long term fix for this issue. In the meantime, a proposed solution by one of our experts is to disable the ChatWidgetService in your app.

    Let me know if that doesn't resolve the issue as I'd be happy to create a ticket on your behalf.

    Cheers!

    0
  • Izabella
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    Hi Brett, I'll try that, thank you!

    0
  • jima
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    Is any good news? @Brett

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  • Erika Camille Sundian
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    Hello Jima,

    I would like to let you know that this issue should not be encountered anymore against the new version of the Chat SDK. I found that my colleagues have released the new version a couple of months ago and you can find more details here: Announcing the new Chat SDK v2 for Android and iOS.

    Let me know if you have other questions! :)

    0

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