Extracting Custom Fields into a cloud database for reporting

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  • Amy Dee
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    Hi Andy! If you're planning to pull Zendesk data to your own database, I recommend the Incremental Exports API. Those endpoints are designed for ongoing data exports, and they include custom fields.

    You can also side-load additional data. Side-loads are useful for connecting ID numbers from the incremental export to meaningful labels. The Insights connector is based on incremental exports with several side-loads, so you should be able to recreate the same data stream for your own system.

    I hope this helps! Happy reporting!

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