• Hannah Meier
    Zendesk team member

    Hello Simone,

    This isn't a report that is possible to create in Explore, since the backlog dataset does not include data on solved tickets. The best solution I can come up with would be to create two separate queries and put them on the same dashboard.

    The first query would use the Backlog History dataset, with tickets as your metric, and Backlog recorded - Date on columns.

    The second would use the Ticket Updates dataset, with Tickets Solved and Tickets created as your metrics and Update - Date on columns.

  • Brett Bowser
    Zendesk Community Team

    Explore Recipes AMA has ended and comments have now been closed. If you have any Explore recipe related questions, you can create a new post in our Explore - Troubleshooting and Q&A topic!


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